If your question isn't answered on our information pages or something isn't clear, please send an email to service@loqta2050.de. Include your name, phone number, and the city where you live. If you're inquiring about customer service, please attach product photos.

Please check your spam or junk folder first.

On average, it takes us 3 to 7 days to process your order before shipping it out. Rest assured, we do everything we can to get your order to you as quickly as possible! Once your order is shipped, the estimated delivery time is between 14 and 30 days, depending on your country or region. Please note that holidays may affect delivery times.

After we receive your return and inspect the condition of your item, we will process your return or exchange. It takes at least 14 days from receipt of the item to handle the return or exchange.

You can contact us via email at service@loqta2050.de or through the form on this page.